Automated Teller Machine’s Location: Arena of Talebearers and Merchants

Abstract

This study mainly focuses on the series of happenings at Automated Teller Machines (ATM) stands located across the country. Akure, the state capital of Ondo State of Nigeria, was used for the study. Qualitative data was collected through In– Depth interview with customers who visited the ATM stands of selected banks within Akure metropolis. Also, participant observation strategy was used to complement the data via In – Depth interview. The results revealed that the ATM arena has become attractive to criminal to defraud real bank customers. The implication of this scenario is that bank customers feel insecure. The study concluded that the banks management needs to provide adequate security to ward off these intruders and enkindle the confidence the customers have in the usage of ATMs.